Terms & Conditions

1. Introduction

Welcome to our website. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

2. Services

We provide professional cleaning services for residential and commercial properties, including but not limited to:

DVA Cleaning
NDIS Cleaning
Recurring Home Cleaning
Office & Commercial Cleaning

All services are subject to availability and may be modified or updated without prior notice.

3. Quotes & Bookings

Residential:

All quotes must be sent out via email within our “information email”. All clients must receive one.

Quotes are determined based on the size of your home.

All quotes are given “site unseen” and is 95% accurate. On the occasions it is not accurate, we will inform you of the new price after the initial clean (higher or lower).

Ongoing cleans are a set price for the whole clean, not an hourly rate.

NDIS cleans are always hourly at the latest NDIS rate for cleaning.

DVA cleans are always hourly at the latest DVA rate.

Commercial:

All commercial properties require a site inspection first before we can provide an accurate quote.

All quotes will then be sent out via email with detailed inclusions

First Clean (Initial Clean):

All homes must receive an “initial clean” which is charged hourly. You will only be charged for the time required.

Details will be provided in our “Information Email”

4. Payments

Payment terms will be communicated at the time of booking.

Payments are only made after the completed service.

Regular late payments will result in termination of service

5. Cancellations & Rescheduling

Clients must provide more than 24 hours notice for cancellations or rescheduling. This often results in cleaners missing out on work, sometimes losing work altogether for the day.

If within 24 hours:

Self Funded: a $50 Cancellation fee will apply for this appointment, including if you reschedule.

DVA: 1 hour charge to DVA for this appointment, including if you reschedule.

NDIS: 1 hour charge to NDIS for this appointment, including if you reschedule.

We reserve the right to reschedule at anytime due to sick cleaners or a change to cleaners availability.

6. Access to Property

Clients must ensure Safe and timely access to the property.

If Access is not provided at the scheduled time, the service will be cancelled and the cancellation fee will apply

7. ALARM SYSTEMS AND KEYS:

If you cannot be at home during your clean, it is not a problem at all! Most of our customers aren't. If you have an alarm, please make sure we have the key code and know how to operate it. If you have a spare house key, please let us know where we can find it, and how to access it if necessary. We kindly request customers keep a lock box for security, as we don't allow clients' keys to ever leave their property with staff

8. Liability

We take reasonable care when providing our services.

However, we are not responsible for:

• Pre-existing damage
• Normal wear and tear
• Items not properly secured
• Any concerns must be reported within 24 hours of service completion.

9. WHAT WE DON’T DO

We are not a maid service or a housekeeping company - we are specifically a deep cleaning business, and that’s all we do. The following tasks we do not offer as part of our service: Washing dishes, Washing clothes, sheets, etc Hanging clothes, Folding clothes, Changing bed linens

10. EMPLOYEE LIMITATIONS

Employees can not step above a step ladder higher than two steps due to safety and insurance limitations

11. TOILET BRUSHES

We require all clients to have their own toilet brushes. This is for hygiene purposes, we don't want cleaners to be transporting used toilet brushes from house to house. This is the only cleaning item we require a client to provide

12. SATISFACTION & COMPLAINTS

Customer satisfaction is important to us.

If you are not satisfied, please contact us within 24 hours so we can rectify it. We can send a cleaner for a re-clean of the effected areas free of charge.

13. CLIENT RESPONSIBILITIES

Ensure a safe working environment. Inform us of any hazards or special requirements before service. Secure valuables and fragile items prior to cleaning.

14. LIABILITY

We take reasonable care when providing our services.

However, we are not responsible for:

Pre-existing damage
Normal wear and tear
Items not properly secured
Any concerns must be reported within 24 hours of service completion.

15. USE OF WEBSITE

The content on this website is for general information only.

You agree not to misuse the website or attempt unauthorized access.

16. PRIVACY

Your privacy is important to us. Any personal information collected will be handled in accordance with our Privacy Policy.

17. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

18. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us through the details provided on our website.